How to get technical support for IRPTrace

Please send an e-mail in English (we cannot process technical support questions on any other language) to technical support.
In your request please specify:
  1. IRPTrace version and build date exactly as it appears in the README.TXT from program installation directory.
  2. Where and when did you bought your version, your serial number.
  3. Description of your problem.
  4. Operating system where the problem occurred. Please also specify build number and version of Service Pack if available.
  5. Please specify the model and manufacturer of your computer.
  6. Please note if you saw the problem only once, or it repeats every time you start IRPTrace.
Please attach to your e-mail following files:
  1. IRP log which caused a problem
    (menu File -> Save IRP Log...).
  2. If you modified any files from program's installation directory, please attach them to your e-mail.
  3. If IRPTrace caused a BSOD (blue screen of death) on Windows 2000/XP/Server 2003, please send us a Minidump file generated by the system.

    Please make sure that your system creates a 64KB Minidump file. If your system was configured differently, modify settings as described below and restart the IRPTrace in order to reproduce the error and force creation of a Minidump file.

    1. Open Control Panel
    2. Open "System" applet

    3. Select "Advanced" tab

    4. Press "Startup and Recovery..." button

    5. "Write Debugging Information" should be set to "Small Memory Dump (64 Kb)".

    6. The most recent minidump file can be found in %SystemRoot%\Minidump folder, where %SystemRoot% is a system installation folder.

Attention! Do not include text of required files in your e-mail. All support files should be attached. We will not process support requests without files listed above or with content of such files included into e-mail text.